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NAHAM CHAA Practice Test Material Exam 2025 Questions and Answers Which term best describes the process of determining a patients eligibility for specific healthcare services and coverage? - ....ANSWER ...-Pre-authorization A patient arrives for an appointment and is unsure about their insurance coverage. What is the most appropriate action for the healthcare access associate? ....ANSWER ...-Verify the patient's coverage by contacting the insurance company What is the purpose of a financial assistance program in a healthcare setting? ....ANSWER ...-To assist patients who cannot afford their medical bills by offering financial aid or payment plans A patient expresses confusion about their billing statement. How would the Healthcare access associate handle this situation? - ....ANSWER ...-Explain the charges on the statement and offer to assist with any questions Which of the following practices is a violation of HIPAA regulations? ....ANSWER ...-Accessing patient records without a valid reason or authorization What is the primary role of a healthcare access associate? - ....ANSWER ...-To manage and coordinate patient access to healthcare services Which term refers to the process of evaluating the medical necessity of a procedure before it is performed? - ....ANSWER ...-Utilization review …FOR STUDENTS ONLY…©️2025 ALL RIGHTS RESERVED… 1