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NCOA quiz 3 2025 Questions and Answers therapeutic communication - ....ANSWER ...-knowledge of the individuals educational background and interests provides nurse with a starting point for conversation social communication - ....ANSWER ...-small talk, pleasantries, and conversations about the weather, favorite tv show and news demonstrates that the nurse thinks of the patient as a real person, not just patient symbols - ....ANSWER ...-uniform styles and colors help patients distinguish the various caregivers. non-distinguishing uniforms may be confusing to the older adult tone of voice - ....ANSWER ...-typically respond to the emotion we perceive from the tone of voice and may not even hear the words. body language - ....ANSWER ...-most people respond to body language. nurses must be careful no to create barriers between themselves and their patients personal space - ....ANSWER ...-refers to how close we allow someone to get to us before we feel uncomfortable public space - ....ANSWER ...-12 feet or more away; no real positive or negative connection with the other person …FOR STUDENTS ONLY…©️2025 ALL RIGHTS RESERVED… 1