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BIGGBY BARISTA TRAINING MANUAL EXAM 2025 QUESTIONS AND ANSWERS What is an operating philosophy and why do we need it? - ....ANSWER ...-An articulation of ideas, practices and commitments. It is the skeleton around which we build all of our operational practices BIGGBY Operating Philosophy - ....ANSWER P in PERC - ....ANSWER ...-PERC ...-Perception by customers that we respect their time and move them as quickly as possible. E in PERC - ....ANSWER ...-Every customer leaves the store in a better mood than when the customer arrived R in PERC - ....ANSWER ...-Recognize each customer as an individual C in PERC - ....ANSWER ...-Consistently produce a high quality beverage What does PERC look like in action? - ....ANSWER ...-Be energetic, aggressively friendly, make eye-contact and smile at your customers Rule of thumb #1 - ....ANSWER ...-Do it right first, then do it right fast! …FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 1