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NAHAM CHAA PRACTICE TEST MATERIAL EXAM 2025 QUESTIONS AND ANSWERS Which term best describes the process of determining a patients eligibility for specific healthcare services and coverage? - ....ANSWER ...-Pre- authorization A patient arrives for an appointment and is unsure about their insurance coverage. What is the most appropriate action for the healthcare access associate? ....ANSWER ...-Verify the patient's coverage by contacting the insurance company What is the purpose of a financial assistance program in a healthcare setting? ....ANSWER ...-To assist patients who cannot afford their medical bills by offering financial aid or payment plans A patient expresses confusion about their billing statement. How would the Healthcare access associate handle this situation? - ....ANSWER ...-Explain the charges on the statement and offer to assist with any questions ....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 1