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BIGGBY TEST REVIEW 2025 QUESTIONS AND ANSWERS 1. select the correct version of P of PERC - ....ANSWER ...-b. Perception by customers that we respect their time and move them as quickly as possible 2. select the correct version of E of PERC - ....ANSWER ...-a. every customer leaves the store in a better mood than when the customer arrived 3. select the correct version of R of PERC - ....ANSWER ...-d. recognize each customer as an individual 4. select the correct version C of PERC - ....ANSWER ...-c. consistently produce a high quality beverage 5. select the correct version of the Mission Statement - ....ANSWER ...-e. create one new BIGGBY COFFEE fanatic per day, per store, who will promote us to others 6. which pair of procedures more directly affect P of PERC - ....ANSWER ...-d. greet customers within 3 steps of the door; Thank customers for their patience when service is slow 7. which pair of procedures most directly affect E of PERC - ....ANSWER ...-c. run laps every 15 minutes; Engage customers with energy, excitement, and enthusiasm …FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 1